It's been too long...again....

Once again, it takes my mother's phone call to remind me to post a few words on this thing. :) Thanks mom!

So what's been happening? As many of you who are close colleagues and Twitter followers already know, my long, fierce and drawn out fight with Rogers has come to a victorious close! It took numerous tweets, a long-winded blog entry and a bitter posting on a site called Groubal.com to finally get this resolved. Upon reviewing the tapes of the original phone call, they concluded that indeed their customer service rep failed to inform me of the implications of taking over a number - so they reversed over $500 in early contract cancellation fees. If you have complaints with large companies, I highly recommend you consider putting a petition about your plight on Groubal - I got a quick response directly from Rogers and before I knew it, my case had landed on the desk of the president. My hat goes off to the founder of Groubal - great idea!!

What else? I venture onto a new career path on December 1st. It's definitely been a tumultuous last half of the year for me, career-wise. I had originally taken a job that proved a poor fit. I have since been reminded: we spend more time at work than at home with our loved ones - we really need to choose an environment we are going to enjoy working in! I am super pumped for the challenge that lies ahead, and the new opportunities are bound to head my way.

My bestest friend ever has made the trek East from the West Coast to Calgary. Trying to comfort her with family-like dinners on Sundays, introducing her to some of Calgary's finest...and trying to help find her a job! Those following me on Twitter undoubtedly know - but please, if you hear of any entry-level, full-time office positions, let me know. Even something part-time or a temp position for the holiday season would be great!

The holiday season is nearly upon us - and for the first time since I've celebrated my first Christmas with Rob, I'm excited! After our last visit home, it seems our family and friends finally understand how hectic and stressful these trips can be for us, and have been far more accepting and accommodating. It should be a great Christmas, surrounded by family and friends! I think the recent snowfall has made me extra excited for the month ahead.

I hope this entry finds you all happy, in good health and getting ready for a fabulous holiday season!

Until next time,

Jody

Bitch, bitch, bitch

All right, it's been a while...gawd I gotta get better at doing this more often! And I'm gonna warn you now, I'm extremely upset with Rogers, so this is gonna be a bitch session. Cease reading if you don't care.

So I assumed a phone number recently that I have had for years. My employer assumed the number a while ago to simplify accounting, and when I left I was hoping to take the number with me. Seemed easy enough, I called Rogers asked if it could be done and they said: "no problem." Great, I'm thinking! I told them I didn't know what I was going to do for hardware (I had to leave the Blackberry with the employer) so to put me on their cheapest monthly plan. When asked about data, I responded, "No, I don't have a blackberry, so please just your cheapest plan." All set!

Long story short, Rob's on Telus, so it seemed logical to make the switch so that we could enjoy a discounted family plan. Got the number moved over, snagged a new blackberry...easy peasy!


....until the Rogers bill shows up. They're taking me to the cleaners for $600. I called to ask, and they're telling me there was a contract on the account. When asked why I wasn't informed, and how I can be expected to pay a bill I didn't sign up for (I didn't sign the contract, I wasn't even made aware it existed) I was told to visit the employer and ask him why he didn't notify me. WHAT?! YOU guys want the money from me, YOU guys are going to send me to collections...don't you think YOU guys should let people know these things in advance? I had no clue.

Shame on you Rogers. Train your customer service reps to inform your Clients of the ramifications of assuming a number. SHAME ON YOU.

Thanks Rogers, you guys suck.